If you haven't received an order number or confirmation email, please follow these steps:

1. Check your contact information: Ensure that the email address linked to your account is correct. Verify that the email you used when placing the order matches the one where you're expecting the confirmation.

2. Look in your spam or junk folders: Occasionally, confirmation emails may end up in these folders, so be sure to check them thoroughly.

3. Confirm email consistency: Double-check that the email address provided during the order process aligns with the one registered to your account. Any mismatch could prevent you from receiving the confirmation.

Still no email? If everything appears correct and you still haven't received an order number or confirmation, please reach out to our support team for assistance at sxyuexin@outlook.com.

The price of drapery or shades is determined by factors like the fabric, dimensions (length and width), and the style of pleats. After providing details such as fabric type, size, color, and any extra features, the total cost will be instantly calculated and shown.It is more convenient to use the curtain purchase page.

If you have a Zhoupla account, you can view your order online by logging into the account used to make the purchase. If you're unable to access your order, feel free to reach out to us at sxyuexin@outlook.com for help with linking the order to your account.

Items in your cart can be removed individually by clicking the minus (-) icon or all at once by selecting Remove. You can also change the quantity by simply entering your desired number.

For custom window treatments, the total price consists of two components: the Base Price and the Custom Price. The Base Price represents the starting cost of the product, which includes standard features and materials. The Custom Price accounts for any additional customizations, such as adjustments to width, length, header style, padding, or other personalized options.

For custom orders, you can change the specifications of your curtain order after 12 hours of purchase, but we will charge you a fee of 25% of the product price. This fee covers the costs associated with adjusting the production process.

After your order has been processed, an order confirmation email will be sent to you. If you don’t see it shortly after placing your order, please check your spam or junk folder. Should the email still be missing, feel free to reach out to us at sxyuexin@outlook.com for support.

All items, except for customized products, can be canceled for a full refund if the request is made before the order is shipped or within 12 working hours after payment confirmation. Once the order is shipped, you will be provided with the carrier's name and a tracking number. Please note that cancellations are not permitted after the order has been shipped.

For customized products, any cancellation or modification request—such as changes to size, color, material, etc.—submitted more than 12 hours after the order has been placed will incur a charge of 25% of the product's price. Customized orders that have already been shipped cannot be canceled under any circumstances.

For custom products that meet your order specifications, we generally do not accept exchanges. We only accept exchanges for damaged or defective items. The exchanged product must match the original order details, including size, title style, color, lining, and other specifications. Please contact us via email at sxyuexin@outlook.com within 3 days of receiving your order to request a replacement for damaged items. Make sure to retain all packaging, both external and internal, and provide photos of the packaging and product as evidence. Once your request is confirmed, we will arrange for a replacement.

You can currently explore and purchase our products online through our website. That said, we are evaluating the possibility of offering our services in physical stores as part of future expansion plans.

Most of our curtains are sold individually, meaning a quantity of 1 refers to a single panel. However, certain products, like trimmed curtains, are sold in pairs. For precise details, please review the quantity information provided on the product page.

Memory training is a valuable technique that helps curtains maintain their shape and neatly defined pleats over time.

Adjusting the pin hooks is a simple process. To lower a hook, gently slide it down to your preferred position. To raise it, pull the hook completely downward and remove it through the open bottom. Then, reinsert it at your chosen height to achieve the ideal fit.

Orders for pleated curtains include various types of hooks to suit different styles: adjustable pin hooks are provided for pinch pleat, tailor pleat, triple pleat, and triple tailor pleat designs. Metal pin hooks are included for goblet pleat and inverted box pleat styles. Additionally, plastic adjustable pin hooks allow for a length adjustment of up to 3 inches. Please note that curtain rods and rings must be purchased separately.

Double-width curtains are made by combining two fabric panels to accommodate larger windows. This creates a vertical seam, often referred to as a splice-up, where the fabrics are joined. This step is necessary because standard fabric rolls are not wide enough to cover such windows without a seam, ensuring the curtains provide adequate coverage and a polished appearance. For pinch pleat, tailor pleat, inverted box pleat, and goblet styles, the need for a seam depends on both the finished length and width of the curtain. If the finished length exceeds 108 inches, the maximum width achievable without a seam is 56 inches. However, if the finished curtain length is 108 inches or less, there is no width limitation requiring a seam. For lengths exceeding this threshold, double-width construction with a vertical seam becomes necessary. For triple pleat and triple tailor pleat styles, slightly different dimensions apply. When the finished length is over 108 inches, the maximum width achievable without a seam is 50 inches. If the length is 108 inches or less, there are no restrictions on the finished curtain width with regard to seams. For lengths beyond 108 inches, double-width construction with a vertical seam is required to achieve the desired dimensions.

We provide two solutions for achieving blackout effects:

1. Custom Curtains with Blackout Lining: Select any curtain design from our collection and enhance it with a blackout lining. This option lets you enjoy the aesthetic and style of your chosen curtains while gaining the added benefit of light-blocking functionality.

2. 100% Blackout Curtains: Crafted with specialized fabric, these curtains deliver total light blockage for complete darkness. As they are designed with built-in blackout properties, no additional lining is needed to achieve the desired effect.

The curtain stack width denotes the space taken up by curtains when they are completely drawn or gathered to one side of a window or doorway. This width can vary depending on the type of fabric and header style, typically amounting to around 20-30% of the total width you order.

Kindly document the fabric material, color, and size (in inches) in an email and send it to our support team at sxyuexin@outlook.com. Once we receive your details, we will provide you with a quote for the fabric cost and shipping charges. 

For hanging curtains with a flat hook header, start by inserting the flat hooks into the back of the curtain at evenly spaced intervals, making sure they align with the curtain rings or track gliders. Adjust the depth of the hooks to set the preferred curtain height, and then secure them onto the rings or track for a neat and tailored finish.

It is recommended that the minimum width is no less than 22 inch. The finished product smaller than 22 inch will have poorer effect.

Custom Curtain Delivery Timeline  

Standard Shipping: 10–12 days  

Express Shipping: 5–7 days  

The shipping durations listed on our website are approximate and reflect the time frame in which the majority of orders (95%) are fulfilled. If you require your curtains by a particular date, we recommend reaching out to us at sxyuexin@outlook.com to confirm the delivery schedule and place your order ahead of time. Once your order has been dispatched, you will receive a tracking number to monitor the shipment's progress directly with the carrier.

We offer international shipping. For further details, please contact sxyuexin@outlook.com.

Curtains are delivered through trusted carriers like DHL Express, FedEx, and UPS, offering convenient door-to-door service.

We are unable to deliver to P.O. Boxes or military addresses. To guarantee successful delivery, all orders must be sent to physical street locations, such as residential or business addresses.

The delivery address cannot be modified once the order has been shipped or is ready for collection. To request a change, please reach out to us promptly before the order is dispatched.

We accept payments from all major banks. For any questions or assistance, feel free to reach out to us.

Ensure your billing and payment details are correct before attempting again, or switch to an alternative payment card or method. If the issue persists, consider reaching out to your bank or third-party payment providers such as PayPal, PingPong, or Payoneer for further assistance. Please note that a single order can only be completed using one credit card. If you wish to use multiple cards, kindly separate the items into different orders.

If your credit card payment fails, there are several potential causes to consider: - Incorrect credit card information: Verify that you have accurately entered details such as the card number, expiration date, CVV code, and billing address. - Credit card restrictions: Certain cards may impose limitations or block online transactions. Reach out to your card issuer to ensure there are no active restrictions on your account. - Technical problems: Occasional technical glitches with the payment gateway or banking system might disrupt the transaction. Consider trying again later or opting for an alternative payment method.

In case you encounter issues with account registration, login, or robot authentication, consider using a different browser or switching to a more stable network connection before trying again.

For all products, except for made-to-order items, orders can be canceled for a full refund at any point before they are shipped. Once the order is shipped, you will receive the carrier details along with the tracking number. Orders canceled within 12 business hours of payment confirmation qualify for a full refund. If production on an order has already started, cancellation is still possible; however, 25% of the product price will be charged. Orders cannot be canceled once they have been shipped. Made-to-order products that have already been shipped are not eligible for cancellation.

Any applicable duties and VAT will be your responsibility. These charges are determined by the customs and tax regulations of your country.

We accept all reasonable return requests and will process them within 15 days of receiving your notification. Please remember to inspect the products promptly upon delivery. If you find that the items are defective upon arrival, contact us within 7 days of receipt at sxyuexin@outlook.com. To assist with your claim, we require the shipping label from the package and photos clearly showing the condition of the items. After reviewing your submission, if we confirm the products are defective, we will take one of the following actions at our discretion: issue a full refund for the product's price, repair the product, or provide a replacement. You will be notified by email regarding our decision. Please ensure all returned items are in brand-new condition, unused, and retain their original tags and packaging.

Once returned items are received, we will inspect them to ensure they are in brand-new condition, unused, and accompanied by their original tags and packaging. Based on this inspection, we will decide whether to provide a full refund for the price of the product or to repair or replace the item. You will be notified via email about the action taken. If your return meets our criteria and you submit the required photos of the product defect along with the shipping label, we will process a refund for the full cost of your purchase immediately after confirming the return package. The refund will be issued to your original payment method within 3–10 days. Please note that prior purchases are not eligible for price adjustments or discount refunds. Additionally, we do not issue refunds for lost packages but will instead provide a replacement. If you do not receive your refund within the 3–10 day time frame, it is possible that your original account has been frozen, and the transaction cannot proceed. If this happens, please contact our customer service team at sxyuexin@outlook.com for further assistance.

Refunded amounts are returned to your original payment method and usually take 3 to 7 business days to appear on your credit card.